Why AI can’t fix content moderation

Content moderation is a long-standing challenge for big tech companies. Many of the issues surrounding content moderation have been reported on extensively by The Verge, and they’re now the focus of UCLA professor Sarah T. Roberts’ new book Behind the Screen: Content Moderation in the Shadows of Social Media.

Below is a lightly edited excerpt of Roberts and Verge editor-in-chief Nilay Patel’s discussion about why artificial intelligence is not the solution to the content moderation problem.

You can hear this and more in the latest episode of The Vergecast.

My colleague and Silicon Valley editor Casey Newton says to me, “If you live in a world where your dream is to replace human beings with math, then of course you’re going to treat…

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