Photo by Sean O’Kane / The Verge
Nathaniel Galicia Chien was driving down Interstate 580 with his parents in their brand-new Tesla Model Y when he started to hear a lot of wind.
“I thought a window was open,” Chien recalled in an email to The Verge, “but half a minute later the entire glass top of the roof just flew off in the wind.”
For years, Tesla has been plagued by quality issues, but it seems to have grown worse with the release of the Model Y in 2019. Just this past summer, Tesla scored last in a survey of customers by researcher JD Power. Owners have flocked to online forums to complain about paint and trim problems, indentations in the seats, and loose seatbelts. But an entire roof flying off on the highway is a new kind of problem for Tesla.