Photo by Michele Doying / The Verge
When Viana Ferguson was a content moderator for Facebook, she came across a post that she immediately recognized as racist: a photo of a white family with a Black child that had a caption reading “a house is not a home without a pet.” But she had a hard time convincing her manager that the picture was not just an innocent photo of a family.
“She didn’t seem to have the same perspective, there was no reference I could use,” Ferguson said. She pointed out that there was no pet in the photo, but the manager also told her, “Well, there’s also no home in the picture.”
Ferguson said it was one of several examples of the lack of structure and support Facebook moderators face in their day-to-day jobs, a vast majority of which are performed for…tech, The Verge