I started this morning all riled up and ready to write a newsletter about how Google is using its market power in one segment — Gmail — to give itself a potentially unfair advantage in another segment: video conferencing.
That was the plan, but then Apple decided to use its market power in one segment — the App Store — to give itself a potentially unfair advantage in another segment: buying digital goods.
I’m obviously going to focus on Apple. But to get Google out of the way quickly, its abuse was deciding not only to build Google Meet into Gmail, but to inflict a giant button on inbox screens for all G Suite users by default. It can be turned off, but the company is clearly sacrificing user experience to push its own agenda against…