Photo by Amelia Holowaty Krales / The Verge
On Thursday, Zoe told you about the mess inside the fast-rising luggage company Away, where private communication is all but banned and lowly customer service representatives are frequently berated in public Slack channels.
As I wrote in that newsletter, an emerging focus for The Interface this year has been the way that tech companies govern their employees — and the way that the tools they use, such as Slack, enable surveillance that goes both ways.
On one hand, CEO Steph Korey fired several employees after reading their messages in a channel that LGBT employees had started as a place to discuss workplace issues. On the other, Korey’s 3AM Slack messages in which she promised, with great condescension, “to help [employees] learn the…