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Amazon extended its work-from-home policy into 2021 for corporate employees, but call center workers in the Philippines contracted by the company’s Ring subsidiary continue to work in person with increased risk of COVID-19 infection, as detailed in a report for NBC News by Olivia Solon and April Glaser.
Employees of Teleperformance — contracted by Ring in the Philippines — describe little to no support in making their workplace safer during the pandemic. The company is under increased scrutiny after photos of employees sleeping in its offices in Cebu City were released by the press. Solon and Glaser report that Teleperformance continues to downplay concerns even with new pressure to modify policies from worker organizations like BPO…tech, The Verge