DoorDash promises to change controversial tipping policy after public outcry

In this photo illustration the DoorDash logo is seen...

Photo Illustration by Rafael Henrique/SOPA Images/LightRocket via Getty Images

Food delivery company DoorDash has said it’s reevaluating how it pays workers after outcry over the company’s policy of using customer tips to subsidize base pay.

In a series of tweets, DoorDash CEO Tony Xu said it had become “clear from recent feedback” that the company’s policies weren’t popular. Under DoorDash’s current system, tips left by customers via the company’s app are used to make up the minimum payment that DoorDash promises its workers. Many customers said they felt tricked by the policy, and had assumed that tips went directly to workers — not to help DoorDash’s bottom line.

Xu said that in the near future the company will change this practice. “[T]he new model will ensure that [workers’] earnings will increase by the…

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