Image: Bose
A few months ago, some owners of Bose’s Quiet Comfort 35 II noise-canceling headphones complained that recent firmware updates had degraded the effectiveness of that noise cancellation. Sounds that were once eliminated by Bose’s signature NC have been more audible after the update, and this has driven people to downgrade their firmware to restore performance.
In an update posted to its community forums yesterday, Bose noted that it’s still working on the issue. “Our engineering and service teams remain dedicated to getting to the bottom of what’s going on here,” Bose wrote. But the company is asking affected customers for a bit of face-to-face help. Seemingly unable to get the full picture of what’s happening in its own engineering…