American Airlines is testing Google Assistant’s interpreter mode for customer service

Illustration by Alex Castro / The Verge

Last year, at CES 2019, Google introduced interpreter mode for Google Assistant, which lets you say something in one language and have it translated in another. At CES 2020, American Airlines announced what could be a very practical application of the feature: the airline is testing interpreter mode in airport lounges to help American Airlines employees better communicate with travelers who speak a different language.

American Airlines says that its Premium Customer Service representatives will be able to use interpreter mode on Google Nest Hubs. However, the airline will only use interpreter mode when a multilingual employee isn’t available, which is probably a good thing. There’s always the chance interpreter mode won’t perfectly…

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via The Verge – All Posts

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