Amazon’s Alexa isn’t just AI — thousands of humans are listening

Amazon, like many other tech companies investing heavily in artificial intelligence, has always been forthright about its Alexa assistant being a work in progress. “The more data we use to train these systems, the better Alexa works, and training Alexa with voice recordings from a diverse range of customers helps ensure Alexa works well for everyone,” reads the company’s Alexa FAQ.

What the company doesn’t tell you explicitly, as highlighted by a in-depth investigation from Bloomberg published this evening, is that one of the only, and often the best, ways Alexa improves over time is by having human beings listen to recordings of your voice requests. Of course, this is all buried in product and service terms few consumers will ever…

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