Photo by Amelia Holowaty Krales / The Verge
Airbnb is extending its extenuating circumstances policy to the US due to the ongoing coronavirus pandemic. The policy ensures guests can cancel an eligible reservation without being charged, and it is currently in effect for bookings in mainland China, Italy, and South Korea. Airbnb says for US customers this applies to rentals booked before March 13th and with a check-in date of April 1st, 2020 or before.
Under normal circumstances, Airbnb guests have to abide by the cancellation policies set up by a host, which in some cases could mean no money back whatsoever or only a partial refund depending on how close to the booking date the cancellation is. This extenuation circumstance policy extension is also in addition to Airbnb’s more…tech, The Verge, The Verge - All Posts